Privacy Policy

Effective Date: 23.05.2023

This Privacy Policy ("Policy") outlines how our website ("Website") collects, uses, discloses, and protects the personal information of users who purchase hosting services from us. We are committed to safeguarding the privacy and security of your personal information. This Policy applies to users users accessing our services. By using our Website and services, you consent to the practices described in this Policy.

1. Applicable Laws:

a. Kazakhstan Users:

i. For users from Kazakhstan, we comply with the laws and regulations of the Republic of Kazakhstan regarding the collection, processing, and storage of personal information.

ii. We adhere to the principles of the Law of the Republic of Kazakhstan "On Personal Data and Their Protection" and any other relevant legislation.

b. Users from the European Economic Area:

i. For users from the European Economic Area, we comply with the General Data Protection Regulation (GDPR) and any other applicable data protection laws.

ii. We are committed to protecting your rights and ensuring that your personal information is processed in a lawful, fair, and transparent manner.

c. Cross-Border Data Transfers:

i. If we transfer your personal information from Kazakhstan or the European Economic Area (EEA) to countries outside these regions, we will take appropriate measures to ensure the security and legality of such transfers.

ii. These measures may include entering into Standard Contractual Clauses with recipients outside the EEA or ensuring the recipients are Privacy Shield certified, where applicable.

2. Data Controller and Data Processor:

a. We, Hostio LLP, act as the data controller and data processor, determining the purposes and means of processing personal information and processing such information according to the specified purposes.

3. Information We Collect:

a. Personal Information:

i. When you create an account or make a purchase, we may collect personal information, including your name, email address, billing address, phone number, and payment details.

ii. For some users, we may also collect additional information necessary for compliance with applicable laws, such as proof of identity or proof of address.

b. Usage Information:

i. We may collect information about your usage of our services, including your IP address, browser type, operating system, referring URLs, and access times.

ii. We may also collect information about the pages you view, links you click, and other actions you take on our Website.

4. Use of Information:

a. Provide Services:

i. We use the personal information you provide to deliver the hosting services you purchase, process payments, and communicate with you regarding your account and services.

ii. We may also use your information to provide customer support and respond to your inquiries.

b. Improve Services:

i. We analyze usage information to monitor and improve our services, including enhancing the performance, functionality, and security of our Website.

ii. We may also use aggregated and anonymized data for statistical purposes or market research.

c. Legal Compliance:

i. We may use your personal information to comply with applicable laws, regulations, or legal obligations, including fraud prevention and investigations.

5. Information Sharing:

a. Third-Party Service Providers:

i. We may share your personal information with third-party service providers who assist us in delivering our services, such as payment processors and hosting infrastructure providers.

ii. These service providers are contractually obligated to handle your information securely and use it solely for the purposes of providing their services to us.

b. Legal Requirements:

i. We may disclose your personal information if required to do so by law or if we believe such action is necessary to comply with legal obligations, protect our rights, or investigate potential violations.

6. Data Security:

a. We employ industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

b. Despite our efforts, no method of transmission over the Internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security of your information.

7. Data Retention:

a. We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required or permitted by law.

b. If you request the deletion of your account, we will securely dispose of your personal information in accordance with applicable laws and regulations.

8. Your Rights:

a. Right to Access:

i. You have the right to request access to the personal information we hold about you. Upon request, we will provide you with a copy of your personal information, unless legal restrictions apply.

ii. We may require verification of your identity before fulfilling your access request.

b. Right to Rectification:

i. If you believe that the personal information we hold about you is inaccurate or incomplete, you have the right to request the correction or updating of your information. We will promptly review and rectify any inaccuracies found.

c. Right to Erasure:

i. In certain circumstances, you have the right to request the erasure of your personal information. This includes situations where the information is no longer necessary for the purposes for which it was collected, or if you withdraw your consent and there are no overriding legitimate grounds for us to retain it.

ii. However, please note that we may be required to retain certain information to comply with legal obligations or for legitimate business purposes.

d. Right to Restriction of Processing:

i. You have the right to request the restriction of processing of your personal information in certain situations. This means we will temporarily suspend the processing of your data, typically when you contest the accuracy of the information or when you object to its processing.

ii. While the processing is restricted, we will store the data but not actively use or process it unless requested by you or as necessary for legal purposes.

e. Right to Data Portability:

i. Subject to certain conditions, you have the right to receive a copy of your personal information in a structured, commonly used, and machine-readable format, and have the right to transmit that data to another data controller.

ii. This right applies when the processing is based on your consent or the performance of a contract, and the processing is carried out by automated means.

f. Right to Object:

i. You have the right to object to the processing of your personal information in certain circumstances, including processing for direct marketing purposes or processing based on our legitimate interests.

ii. Upon receiving an objection, we will assess whether our legitimate grounds for processing override your rights and freedoms, and if not, we will cease processing your personal information for those purposes.

g. Right to Withdraw Consent:

i. If you have provided your consent for the processing of your personal information, you have the right to withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

h. Exercising Your Rights:

i. To exercise any of the rights mentioned above or if you have any concerns or questions regarding the processing of your personal information, please contact us using the information provided below.

ii. We will promptly respond to your requests and take appropriate actions in accordance with applicable data protection laws.9. Updates to this Policy:

a. We may update this Policy from time to time. We will notify you of any material changes by posting the revised Policy on our Website or through other means.

b. We encourage you to review this Policy periodically to stay informed of how we collect, use, and protect your personal information.

10. Cookies Policy

a. This Cookies Policy ("Cookies Policy") explains how our website ("Website") uses cookies and similar tracking technologies to enhance your browsing experience and collect information about your usage of our Website. By using our Website, you consent to the use of cookies as described in this Cookies Policy.

b. Cookies are small text files that are placed on your device (computer, smartphone, tablet) when you visit a website. They are widely used to make websites work efficiently and provide a personalized browsing experience. Cookies can remember your preferences, analyze website usage, and help deliver targeted advertisements.

c. Types of Cookies We Use:

i. Essential Cookies:

These cookies are necessary for the functioning of our Website and enable you to navigate and use its features. They are essential for the provision of our services and cannot be disabled.

ii. Analytical and Performance Cookies:

We use these cookies to collect information about how visitors use our Website, such as the pages visited, the time spent on each page, and any error messages encountered. This data helps us analyze and improve the performance and functionality of our Website.

iii. Functionality Cookies:

Functionality cookies allow our Website to remember your choices and preferences, such as language preferences or personalized settings. These cookies enhance your browsing experience and provide a more personalized interaction.

vi. Targeting and Advertising Cookies:

These cookies are used to deliver relevant advertisements to you based on your interests and browsing history. They help us measure the effectiveness of our advertising campaigns and track the performance of advertisements displayed on our Website.

v. Third-Party Cookies:

We may allow third-party service providers, such as analytics and advertising companies, to place cookies on your device when you visit our Website. These third parties may collect information about your online activities across different websites, which may be used to deliver targeted advertisements to you based on your interests.

d. Cookie Consent and Control:

i. When you visit our Website for the first time, we will request your consent to use cookies, except for essential cookies, which are necessary for the functioning of the Website.

ii. You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may impact the functionality and performance of our Website.

iii. For more information on how to control cookie settings in your browser, please refer to the instructions provided by your browser's help section.

c. Data Retention:

i. The information collected through cookies may be stored and retained for various periods, depending on the type of cookie and its specific purpose. Please refer to our Privacy Policy for more information on the retention of personal information.

11. Contact Us:

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at help@spacehost.com. We will endeavor to respond to your inquiries in a timely manner